Higher perceived value for guests
The property can offer more than accommodation by giving guests a point of contact for transfers, dining, events, shopping and experiences.
A B2B partnership to extend your guest service
Offer Concierge services to your guests without building an internal team.
Add Concierge services to your property without building an internal team: you continue to manage the accommodation, while we coordinate guests’ extra requests.
Discuss a partnershipWhat we can coordinate
An additional guest service without creating additional work for your team.
The partnership keeps responsibilities clear: you continue to manage the accommodation and booking; we handle guests’ lifestyle requests. The benefit is a more complete guest experience, fewer extra requests for your team and one point of contact for services that would otherwise involve multiple providers.
- An additional service for guests
- One point of contact for extra requests
- No internal Concierge team to build
- Transfers, dining, ticketing, shopping and experiences
- Extra guest services without additional internal operations
Why partner with us
Why Concierge services can be valuable for a Property Manager.
Fewer extra requests for your team
Requests about drivers, dining, tickets or activities are directed to the Concierge, so your team can stay focused on the accommodation.
More differentiation without an internal team
You can add a premium service to the guest experience without hiring dedicated staff or building a supplier network to manage every day.
Commercial opportunities to define together
Where appropriate to the partnership model, ancillary revenue options can also be considered, without promising guaranteed financial results.
How it works
A partnership designed to fit into your existing operations.
1. Define the model
We agree which services to offer, to which guests and how the Concierge is presented.
2. The guest contacts the Concierge
Extra requests come directly to us through the agreed channel.
3. We coordinate the services
We check availability, providers and details while you remain focused on the accommodation.
4. Responsibilities stay clear
You retain responsibility for the property; we handle the coordination of extra services.
Your Personal Concierge Milano — Services & Experiences
Download the services brochure
An overview of our concierge services, tailored experiences and dedicated support for private clients and Property Managers.
Want to see how Concierge services could fit your business?
Tell us how many properties you manage and the type of guests you host. We’ll use that to define a simple partnership model that fits your operations.
Discuss a partnership